Customer Self Service 2011 is still new core competency that organisations are trying to develop, and some more so than others. To be able to offer your customers what they want, when they want it, and where they want it, is critical to the success of the service.

It is no longer about product centricity; the move towards customer centric business is apparent as organisations listen and learn from their customer base to deliver them the best service to create brand loyalty and for then in turn create brand advocates.

This year Customer Self Service 2011 includes key presentations by:

• Google
• Microsoft
• Coles
• Australia Post
• Expedia
• Virgin Mobile
• NAB

See the full list click here

Sneak Peek!
The Digital Customer: Delivering Excellence in Customer Experience, by Chris Smith, General Manager, Digital Direct Banking, NAB

This Presentation made by Chris Smith at the 2010 Customer Self Service Conference explores how to understand the technologies available for mobile self-service, utilising this channel to increase customer satisfaction and loyalty and more.
Click here to view the presentation.

Don’t miss this opportunity to network with heads of online, sales, and marketing and implement key strategies into your self-service options. 

For more information - call 02 9229 1000, email enquire@iqpc.com.au, or visit www.customerselfservice.com.au