Australian software developer Resolve has been chosen by Fire and Rescue NSW (FRNSW) to roll-out its case management software program, as part of investigations into employee misconduct cases.
The software will also be used by FRNSW for drug and alcohol tests and monitoring processes.
Replacing an existing system of spreadsheets, Resolve’s system has been designed to cater for the various types of cases FRNSW manages.
The program includes tailored workflows to facilitate case assessments and ensure that correct investigation and approval processes are met in a timely fashion.
Workplace Standards is the first department within FRNSW to roll out Resolve, and it is envisaged additional departments will follow suit in the near future.
The organisation has a network of 338 fire stations across the state, with about 6900 fire fighters, 6000 community fire unit members and 418 administrative and trades staff.
FRNSW manages fire emergencies in NSW’s major cities and towns and responds to rescues, hazardous materials incidents and possible terrorist activities across the state.
The implementation at FRNSW further extends Resolve’s footprint in Australia’s emergency services organisations.
Resolve’s product is also being used within the Professional Standards and Conduct, Death and Disability, and Health and Wellness units within the Ambulance NSW.
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