The Response and Patrol Integrated Dispatch technology - known as RAPID - is a customised web-based system which manages planned patrol attendances and receives alarm and incident response attendance requests, automatically dispatching the closest patrol vehicle to the site. 

RAPID was named best Integrated Security Solution by the Australasian security industry at their annual awards ceremony in Melbourne.

Wilson Security chief executive officer John McMellan said RAPID technology would also improve the accountability of patrol units and set a new benchmark for the whole industry.

“RAPID monitors the progress of the security response and through its GPS technology ensures a mobile patrol has attended the site,” McMellan said.

“During a scheduled patrol or alarm response, clients can monitor progress and view a status report.

“The transfer of information is delivered in real time, making the whole process far more transparent. Clients are able to monitor the estimated time of arrival and update onsite details.”

Each patrol vehicle is installed with a RAPID terminal. The patrol run is entered into a database and assigned to the closest vehicle with access to the site. RAPID optimises the best route and most time efficient schedule, reducing unnecessary travelling time. 

Using the RAPID terminal, the mobile patrol is also able to complete a status report, which is automatically sent to the client again in real time. Being an end-to-end process, RAPID ensures that a fee is only charged for the service received.

McMellan said at any time, summaries of all patrols and jobs are accessible to patrol officers with Wilson’s 24-hour operations centre able to forward updates onto the client. He said the technology would allow for a more compliant and efficient security mobile response.

“The system uses in-vehicle multi-function terminals to link the mobile patrol vehicles with the Operations Support Centre,” he said.

“When customers require a security response, the RAPID technology prioritises the threat automatically.”

McMellan said the technology also ensured the operations centre could maintain contact with an officer – providing extra protection for Wilson staff and the client.

“Our system now sets the benchmark for others to follow, delivering a level of efficiency and accountability to clients not before seen in the industry.”

RAPID technology was developed by the Wilson Security patrols management team and is being released to its mobile patrol vehicles across Australasia from May.

For more info visit www.wilsonsecurity.com.au