Stop, consider and then deliver
By Staff Writer
Two-thirds of Australian workers admitted to being trigger-happy emailers, and almost half of all workers said they relied on email as their primary method for business communications, according to research commissioned by Citrix Online.
Despite email being the most commonly used workplace communications tool, more than 61 per cent of respondents said they had sent or received an email that was misunderstood, 41 per cent had sent a message to the wrong person and 86 per cent believed that an over-reliance on email can lead to ineffective business communications.
The Communications Conundrum research revealed that most Australian workers were impulsive email users with nearly two-thirds of workers hitting the 'reply' button without first considering whether email is the right method for effective communication. Twice as many Australians used email as their primary form of business communication compared to face-to-face, with women 11 per cent more likely to use and abuse email than men.
“Australians are quick to shoot from the hip with their emails,” said H.R. Shiever, managing director for Citrix Online’s Asia Pacific operations.
“Their impulsive practices may be degrading business communications. To be more effective communicators and to avoid misunderstandings, people need to stop, consider and then deliver. Taking a few more seconds to consider the most appropriate communication method will drastically improve everyday business practices.
“Using the stop-consider-deliver formula will help eliminate the confusion, frustration and embarrassment associated with email use and abuse and may lead to Australian workers picking up the phone, having a face to face meeting, holding an online meeting, or leveraging whatever communications tool is the most appropriate.
The survey indicated that 98 per cent of the working population suggested that using a variety of communication methods can have positive impacts on more effective business communications.
[Wed 14/11/2007 11:03:22]
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