By Adam Coleman

At risk children in Queensland will be better protected with the launch of a new multi-million dollar Integrated Client Management System (ICMS) at the Department of Child Safety.

Heralded by the department as a world-first, the new system went live on Tuesday night  (March 13) at a total cost of $36.7 million. It has been progressively rolled out and all child safety officers will have worked on the system by the end of the week (March 23).

A Department of Child Safety spokesperson said child safety officers will be able to punch in the name of a child or a family and within seconds see the entire history of their contact with the department.

“The ICMS provides a single state-wide view of all relevant information about children and young people at risk, their families and their carers, their history of contact with the department within two mouse clicks, thus strengthening child safety officers’ ability to quickly access information to make informed decisions,” the spokesperson said.

The department says the system is unique because it is designed from a child safety worker’s point of view and “utilises an intuitive web based interface, event management tools, drill down capability, alerts, intelligent forms, workflow management, fuzzy search logic and business intelligence tools”.

The ICMS was developed and implemented internally by Shared Information Solutions, a department of the Queensland Government, in partnership with Microsoft.

Since implementation, the overall experience and system performance has been reported as good, “but it is early days”.

The ICMS will also provide youth justice staff in the Department of Communities with an electronic case and court management system, replacing current paper-based systems.

“The system can manage complex database relationships and therefore may be transferable to a range of operational contexts which require integration,” the spokesperson said.

A joint project with the Department of Communities, the system requires new computers, new Telstra lines, increased server capacity and the transfer of 1.7 million documents of data.

[Fri 16/03/2007 04:46:44]

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